top of page
Your one stop shop for all personalised gifts!
FAQs
-
Can I make changes to my order after it has been placed on RBCustomsNI?Once an order has been placed on RBCustomsNI, changes cannot be made directly through the website. However, if you need to modify your order, please contact our customer support team as soon as possible with your order details. We will do our best to accommodate your request, depending on the order status and customisation process.
-
Do you offer rush or express delivery options on RBCustomsNI?At RBCustomsNI, we provide rush and express delivery options for customers who need their personalised items quickly. You can choose expedited shipping during checkout or if any issues arrive when choosing this you can reach out to our customer care team who can invoice you for any extra charges, to receive your order in a shorter timeframe. Please note that additional charges may apply for rush or express delivery services.
-
What types of personalization options are available for gift items on RBCustomsNI?At RBCustomsNI, you can personalize gift items with a variety of options such as names, dates, initials, custom messages, and even photos. Explore our range of customization choices to create a unique and memorable gift for your loved ones.
-
What should I do if my order arrives damaged from RBCustomsNI?If your order from RBCustomsNI arrives damaged, please contact our customer support team immediately with details and photos of the damaged items. We will work swiftly to resolve the issue by either providing a replacement or offering a refund, depending on the situation and product availability.
-
What image quality is recommended for photo gifts on RBCustomsNI?When ordering photo gifts on RBCustomsNI, we recommend using high-quality images to ensure the best results. Please note that due to the transfer process, some quality loss may occur, and refunds are not offered for this reason. It's essential to provide clear and sharp images for optimal personalisation.
-
Can I return or exchange a personalised item purchased from RBCustomsNI?Due to the personalised nature of our items, returns or exchanges for personalized products are typically not accepted unless there is a defect or error on our part. If you encounter any issues with your personalised item, please reach out to our customer support team for assistance and we will work to resolve the issue promptly.
-
What should I do if I receive the wrong item from RBCustomsNI?If you receive the wrong item from RBCustomsNI, please contact our customer support team immediately with details of the incorrect item received. We will assist you in returning the wrong item and arranging for the correct item to be sent to you as quickly as possible. Your satisfaction is our priority, and we will work to rectify the error promptly.
-
How long does delivery take for personalised items?The delivery time for personalised items typically depends on the production time and shipping method chosen. At RBCustomsNI, we strive to ensure timely delivery of all personalised items. Please refer to our shipping policy for more specific details.
-
What type of products can be personalised on RBCustomsNI?At RBCustomsNI, we offer personalisation services for a wide range of products including mugs, t-shirts, phone cases, keychains, and more. You can add a personal touch to your items to make them unique and special.
bottom of page