Store Policy

Customer Care

At RBCustomsNI, we prioritise providing excellent customer service to ensure a positive shopping experience. Our Customer Care Policy outlines our commitment to assisting you with any inquiries, issues, or concerns.

1. Our Commitment to You

We aim to provide friendly, professional, and prompt customer service. Whether you have questions about our products, need help with an order, or want to provide feedback, our customer care team is here to assist you.

2. Contacting Customer Care

You can reach our customer care team through the following channel:

Email: rb.customs.ni@hotmail.com

We aim to respond to all inquiries within 2 business days.

Privacy & Safety

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We collect information to process your orders and improve your experience with us. The information we collect includes:

Personal Information: When you make a purchase, we collect information like your name, shipping address, email address, and payment details.
Usage Data: We may collect information about how you use our website, including IP address, browser type, and pages visited. This information helps us improve our site and services.

2. How We Use Your Information

We use your information to:

Process Orders: We use your personal information to fulfill and deliver orders, communicate about order details, and provide customer support.
Enhance User Experience: Usage data helps us improve our website, troubleshoot technical issues, and ensure our content is relevant.
Marketing: With your permission, we may send promotional emails about new products, special offers, or other information we think you may find valuable.

3. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your data with trusted partners only to the extent necessary for:

Order Fulfillment: Our shipping providers and payment processors require some information to complete your order.
Legal Compliance: We may disclose your information if required by law or to protect our rights.

4. Data Security

We take your privacy seriously and use secure methods to store and protect your information. All sensitive information, such as payment details, is encrypted during transmission. However, no online data transmission or storage system can guarantee complete security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that collect and store data about your site preferences. You can choose to accept or decline cookies in your browser settings; however, declining cookies may impact your experience with certain features on our site.

6. Third-Party Links

Our website may contain links to third-party sites. Please be aware that we are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies if you choose to visit them.

7. Children’s Privacy

Our products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will delete it as soon as possible.

8. Your Rights

You have the right to:

Access Your Information: You can request details of the personal information we hold about you.
Request Changes: If any information is inaccurate or incomplete, you may request that we correct it.
Withdraw Consent: If you previously agreed to receive marketing communications, you may unsubscribe at any time by following the unsubscribe link in our emails.

9. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page, and we encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us at rb.customs.ni@hotmail.com.

Thank you for trusting us with your information. We are committed to protecting your privacy and ensuring a safe shopping experience.

Wholesale Inquiries

Are you looking for high-quality, custom-printed items to promote your business? We specialize in providing wholesale printing services for a wide range of products tailored to meet your branding needs. Whether you're gearing up for a marketing campaign, corporate event, or simply looking to enhance your brand visibility, we’ve got you covered.

What We Offer:

Custom Pens: Stylish and practical, perfect for giveaways and daily use.
Branded T-Shirts: Comfortable and eye-catching apparel for your team or clients.
Logo Air Fresheners: Unique and aromatic promotional items for cars or offices.
And More: Including mugs, tote bags, notebooks, water bottles, sticker sheets and more customisable options.

Why Choose Us?

Bulk Discounts: Competitive pricing for large orders.
High-Quality Printing: Durable, vibrant, and professional designs.
Fast Turnaround: Timely delivery to keep your business moving.

How to Get Started:

Contact Us: Email us at rb.customs.ni@hotmail.com.
Share Your Design: Upload your logo or provide details about your desired design.
Receive a Quote: We'll provide a competitive quote tailored to your needs.
Approve & Order: Confirm the design and place your order.
Delivery: Expect your branded items promptly and in perfect condition.

Let us help you make a lasting impression with your branded merchandise!

Payment Methods

- Credit / Debit Cards
- PAYPAL
- Offline Payments